An AI chatbot is a conversational assistant that uses natural language understanding (NLU) to interpret questions, keep context, and respond like a human.
It automates FAQs, captures and qualifies leads, and connects with built-in CRM, helpdesk, workflows, and marketing tools to improve response time and conversions.
Yes, ZNI provides AI chatbots for both your website and WhatsApp Business (Official API), so you can support customers on their preferred channel.
Yes, multi-language is supported with auto-detection and context-aware switching for smoother experiences across regions.
Installation is quick-drop a lightweight, async script on your site and connect WhatsApp. Many teams go live the same day.
ZNI includes CRM, helpdesk & ticketing out of the box-no extra apps required-so every conversation can create or update contacts, deals, and tickets.
The bot qualifies visitors during chat and automatically creates contacts in the CRM with tags, source, and notes, ready for pipelines and follow-ups.
ZNIEngage offers pop-ups, deal bars, smart banners and exit-intent offers that feed directly into CRM-no separate widgets or extra subscriptions needed.
Yes, when issues become complex, conversations can be escalated to a human via the built-in helpdesk, with full history preserved.
Free: 1 user and starter AI credits. AI Essential: 5 users with higher monthly AI credits and more bots. You can switch to annual billing for extra savings.
Each message consumes 1 AI Credit (AIC). You can buy more at a transparent rate (e.g., $1 = 80 AIC).
Yes, run WhatsApp broadcasts, drip messages, and promotional campaigns, and track performance from the same dashboard.
Yes, send order status, shipment notifications, delivery confirmations, and more-automatically via WhatsApp.
Yes, use workflows to route conversations, tag leads, create tickets, and trigger email/SMS/WhatsApp sequences automatically.
Yes, ZNI emphasizes data security and privacy and allows you to keep marketing and support within a single, controlled platform.
Yes, monitor bot resolution, campaign performance, pipeline health and more from your dashboard.
Yes, upload or connect your content so the bot can answer company-specific questions consistently.
Paste a single, async script (under ~50 KB) onto your site. It won’t slow down page loads.
Yes, embed the widget wherever you need it, and manage behaviour by page or site using your ZNI dashboard.
Create your free account, add the website widget or connect WhatsApp, and you’ll be chatting with customers in minutes.
A single chat message could be upto 1000 characters and it will cost 1 AI credit. Since, USD 1 = 80 AI credits (or Rs 1 = 1 AI Credit) the cost of per message in INR is Rs 1/- and in USD ~$0.0125