Travel & Hospitality • Booking Assistant • Concierge

Bookings & concierge, instant & personal.

Give guests a 24/7 AI assistant for reservations, amenities & local tips, and in‑stay requests. Enhance experience and increase loyalty—on your site, WhatsApp, kiosk or in‑room tablet.

  • Booking assistant and virtual concierge in one chat.
  • Enhances guest experience and increases loyalty.
  • Works across Web, WhatsApp, SMS, kiosks & in‑room devices.
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24/7Instant assistance
UpsellAutomated offers
Loyalty+Repeat stays
AI Travel Concierge preview

Trusted in hospitality

Hilton’s “Connie” (IBM Watson‑powered) acts as a hotel concierge. Deliver similar, always‑on assistance with ZNI’s AI travel assistant.

Enterprise Scale Security

Everything a modern guest expects

From planning to check‑out—handled in one conversational interface.

Guide & convert more direct bookings

Answer availability, rates, policies and packages in chat. Hand off to the engine at the right moment—or complete the booking with secure links.

  • Shows room photos, inclusions & comparisons
  • Handles date changes, cancellations & FAQs
  • Multi‑language support for global travellers
Booking assistant demo

Personalised in‑stay concierge

Guests request amenities, room service, late check‑out, transport and local recommendations—without waiting on hold.

  • Routes tasks to the right team with SLAs
  • Smart suggestions for dining, attractions & events
  • Real‑time updates on request status
Virtual concierge demo

Targeted upsells & loyalty journeys

Offer upgrades, spa slots, dining, late check‑outs or experiences based on context and profile—then track redemption and feedback.

  • Pre‑arrival, in‑stay and post‑stay campaigns
  • Segmentation by language, market & intent
  • Built‑in NPS/CSAT and review prompts
Upsell & loyalty

Launch in 3 simple steps

No heavy IT project. Go live this week.

1) Connect property content

Upload room details, amenities, policies and local guides—plus connect your booking URLs.

2) Set brand voice & guardrails

Define tone, escalation rules, SLAs and data retention. Enable SSO if needed for staff tools.

3) Publish on channels

Embed on your site, deploy to WhatsApp and in‑stay devices. Start assisting and learning—automatically.

Everything you need for guest automation

AI Answers with Sources

Grounded responses with inline links to your pages or PDFs. Confidence scores and human fallback.

Multi‑language & Localisation

Serve guests in their language and adapt offers by market, season and context.

Security & SSO

Okta/Azure AD SSO for staff tools, data encryption, and PII redaction for peace of mind.

PMS/CRS Ready (API)

API hooks to connect with your property systems and surface live info in chat where appropriate.

Helpdesk & Task Routing

Requests become tickets with full context in ZNICRM. Route to housekeeping, F&B or front desk.

Revenue & Satisfaction Insights

Track deflection, popular requests, upsell conversions and NPS/CSAT in one dashboard.

Ready to elevate the guest journey?

Start free and go live in minutes with an AI concierge on every channel.

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