Privacy Policy

Note: This Privacy Policy covers all intueri.io, zni.in, znicrm.com, and their subdomains. It is GDPR, CCPA, and AI-specific compliant.
1. Introduction

At Intuerias Technology Private Limited (“Intuerias,” “we,” “our”), accessible from zni.in, intueri.io, znicrm.com, and their subdomains, the privacy of our visitors and customers is a top priority. This Privacy Policy describes what personal data we collect, how we process it, and the rights you have regarding your data.

2. Scope & Applicability

This Policy applies to our websites, cloud-hosted ZNI AI Chatbot & CRM platform, mobile applications, and related services. It does not apply to third-party services we do not own or control.

3. Information We Collect
  • Account Data: name, email, business details.
  • Usage Data: log files, IP address, browser type, device identifiers.
  • Chatbot Data: prompts, uploaded files, messages exchanged with AI.
  • Cookies & Tracking: analytics, preferences, session identifiers.
  • Payment Data: billing address, payment processor information.
4. How We Use Information
  • To provide, maintain, and improve the Service.
  • To generate AI chatbot responses and automate workflows.
  • To analyze usage patterns and improve AI accuracy and safety.
  • For billing, account management, and fraud prevention.
  • To comply with legal obligations and enforce our Terms of Service.
5. Legal Bases (GDPR)

We rely on the following legal bases under GDPR:

  • Consent — e.g., marketing emails, cookies.
  • Contract — provision of ZNI AI Chatbot & CRM services.
  • Legitimate Interests — security, product improvements.
  • Legal Obligations — tax, accounting, regulatory requirements.
6. AI Chatbot Data Processing

When you use the AI Chatbot, your inputs (prompts, context, files) and AI Outputs are processed to provide responses. We may retain anonymized logs for troubleshooting, safety monitoring, and model improvement. You are responsible for not submitting unlawful or sensitive personal data unless explicitly required for the service.

7. Cookies & Tracking

We use cookies, pixels, and tracking technologies for analytics, personalization, and functionality. By using our services, you consent to their use. You may disable cookies in your browser, but some features may not function properly.

8. Third-Party Services

We integrate third-party analytics, AI models, hosting, and payment services. These providers may collect data in accordance with their own privacy policies. Intuerias is not responsible for their practices but ensures contractual safeguards and compliance with GDPR, CCPA, and similar regulations.

9. Data Sharing & Disclosure

We may share data with:

  • Authorized subprocessors (hosting, AI model providers).
  • Legal authorities if required by law.
  • Business transfers (merger, acquisition).
10. Data Retention

We retain personal data as long as necessary for service delivery, legal compliance, and dispute resolution. AI logs are retained for a limited period before being anonymized or deleted.

11. International Data Transfers

We may transfer data outside your country, including to the US and EU. Where required, we use Standard Contractual Clauses (SCCs) and equivalent safeguards.

12. Security Measures

We implement encryption, access controls, monitoring, and regular audits. However, no system is fully secure, and we cannot guarantee absolute protection.

13. Children’s Privacy

We do not knowingly collect data from children under 13 (or under 16 in the EU without parental consent). If such data is discovered, we will promptly delete it.

14. Your Rights (GDPR, CCPA, etc.)
  • Access — request a copy of your personal data.
  • Rectification — correct inaccurate data.
  • Erasure — request deletion (“right to be forgotten”).
  • Restriction — limit processing.
  • Portability — request data in portable format.
  • Objection — to processing for marketing or legitimate interests.
  • Opt-Out (CCPA) — opt-out of sale/sharing of personal data.
15. Automated Decision-Making & AI

Where AI features contribute to automated decision-making, meaningful human review is available upon request. We do not engage in fully automated decisions with legal or significant effects without your explicit consent or lawful basis.

16. AI Output Responsibility

AI-generated responses may be inaccurate or inappropriate. Customers are responsible for validating outputs and ensuring compliance with applicable laws before acting on them.

17. Subprocessors & Third-Party AI Models

We may use subprocessors, including third-party AI providers. A list of subprocessors will be made available upon request. We ensure data processing agreements are in place with all subprocessors.

18. Marketing & Communications

With your consent, we may send promotional communications. You may opt-out at any time using unsubscribe links or by contacting support.

19. Do Not Track & Opt-Outs

Our website does not respond to browser “Do Not Track” signals. You can opt-out of cookies and analytics using provided tools.

20. Changes to this Policy

We may update this Privacy Policy periodically. Material changes will be notified via email or prominent notice on our site at least 30 days in advance.

21. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, contact us at:

Support: https://hd.znicrm.com

Email: [email protected]